Terms & Conditions

Please read these Terms & Conditions carefully.

By using this website and the Exmoor White Horse Inn online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with The Exmoor White Horse Inn. In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to The Exmoor White Horse Inn.

1. Making a booking

A deposit of £50.00 per person will be required to secure a daily or short-break booking. A deposit of £100.00 per person will be required to secure all weekly, Christmas and New Year bookings. By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. All Deposits are Non Refundable. Please see cancellation policy.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied, or by post. Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact The Exmoor White Horse Inn immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

2. Paying for your booking

The full balance of your booking will be due on departure from the hotel. In some instances, a non-refundable deposit or full payment may be required at the time of booking. If any form of payment is required at the time of booking you will be advised of the sum due when making your booking.

Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.

All Christmas and New Year bookings must be Paid in Full by 1st November.

3. Price changes

The Exmoor White Horse Inn reserves the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

4. Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or by email to enquiries@exmoor-whitehorse.co.uk) as soon as possible. Amendments are subject to availability and those made within the cancellation period (see below) may be subject to cancellation charges. An Admin charge of £25.00 can be charged.

5. Cancellations

In the event of cancellation, booking fees or deposits are non-refundable. Whilst we will endeavour to re-let your accommodation, should this not be possible the cost of the accommodation will be charged. In the event that you decide, whilst staying with us, to leave before you’re confirmed date of departure there can be no refund for days or meals not taken.


Due to Covid 19 we are allowing dates to be changed if needed and reservations can be revised with a minimum of 48 hours notice (excluding Christmas and New Year reservations) without any loss of Deposit or Admin charge. Please note that any guest appearing to be, or falling ill whilst at our premises will be asked to leave. We are unable to provide accommodation for self isolation in these circumstances.

Following an increased number of Christmas and New Year Holiday cancellations, cancellation charges will apply. Should you wish to cancel your holiday, we must receive notification in writing. Cancellation charges will be calculated as shown and will be notified to you by invoice. We very much regret that we are unable to make any exceptions.

Period of notification prior to your arrival date, and the charges as a percentage of the total holiday cost.

More than 56 days = 33%, 29-56 days = 70%, 22-28 days = 90%, 0-21 days = 100%

6. Cancellation Insurance

We strongly recommend that all guests take out cancellation insurance, as our policy will be applied in all cases.

7. Cancellations and changes made by The Exmoor White Horse Inn

In the unlikely event that a hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

8. Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

9. Third party suppliers

Elements of your break may include services supplied by third parties (for example Exmoor Safari, tickets to local attractions etc). Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult any third party Terms and Conditions soon after making a booking if your break includes such items.

10. Medical conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please either call Reservations or use the Enquiry Form on our website to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

11. Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

12. Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the manager at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to the Managing Director at: The Exmoor White Horse Inn, Exford, Exmoor National Park, Somerset TA24 7PY.

13. General Information

As a minimum, all bedrooms feature a private ensuite bathroom, (either a bath, a shower or both) colour television, tea/coffee making facilities and direct dial telephone. A number of bedrooms feature facilities in addition to those stated above.

Breakfast & Dinner:
Bed & breakfast prices include a full, traditional breakfast. Dinner, bed & breakfast prices include breakfast as outlined above and either a 3 course meal plus coffee taken from the standard table d’hôte (set dinner price) menu or an allowance towards the cost of a meal taken from the a la carte (individually priced dishes) menu, unless otherwise stated. Room only rates do not include any meals. Dress code and child restrictions may apply at certain times.

Your room(s) will normally be available after 3pm. If you plan to arrive later than 6pm, please advise the hotel directly by calling the number given on your booking confirmation.

There is ample free parking at the hotel.

The Exmoor White Horse Inn dog policy:
We welcome dogs (we have two of our own) and their responsible owners in a selection of bedrooms. There is a selection of rooms that we do not allow dogs in due to some guests who suffer from allergies. This is one of the reasons that we need you to inform us that you intend to bring your dog with you.

•  A charge of £12 per day will be made for each dog, so it’s very important to inform the hotel that you wish to bring your dog with you.
•  Pet owners agree to not leave their pet unattended in their room at any time during their stay. During meals we recommend putting your dog in the car.
•  Pet owners will be fully responsible for any injuries to hotel employees or other guests caused by their pets.
•  Pet owners must pick up after their pets in the grounds or a clean up fee will be added to their room account.
•  Pet owners will be responsible for the repair or replacement of any items damaged by their pets.
•  Guests who choose not to register their pet and occupy ‘Non-Dog’ room will be charged a £100 cleaning fee.

All prices include Value Added Tax (VAT) at Current UK Rate, and service.

Tourist attractions:
To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to travelling to the hotel or the attraction concerned.

Accuracy of information on this website:
Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.

14. Insurance

It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

15. Our liability to you

We accept liability for, and totally restricted to, services booked via the Exmoor White Horse Inn website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

16. Third party websites and viruses

The Exmoor White Horse Inn cannot be held responsible for the accuracy, content, or availability of information about our Inn/hotel or our organisation that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from the Exmoor White Horse Inn website.

Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an ureasonable or disproportionate load on our website or server infrastructure is prohibited